Product Manager
Building AI-enabled products that scale. 13+ years in digital product strategy, with deep focus on AI-enabled products, SaaS platforms, and data-driven roadmap execution.
13+
Years experience
1M+
MAUs managed
6
Companies
4+
Years in AI/ML products
Core Competencies
Selected Work
LLM-driven personalisation engine for a global education platform serving 1M+ MAUs, using RAG pipelines and vector search to surface contextually relevant content and recommendations.
Integrated Qualtrics experience data with ServiceNow ITSM to automate support ticket generation from real-time sentiment signals, eliminating manual triage and reducing response latency.
Led the implementation of Genesys Cloud CX across multiple regions to unify voice and digital student inquiry channels, replacing fragmented legacy systems.
